Key Information
Binated has invited applications for the post of Customer Service Representative in Shillong, Meghalaya. Candidates with strong English communication skills and customer support abilities can apply for this full-time office-based position. The role involves handling customer queries through email, chat, and calls while ensuring timely issue resolution and customer satisfaction.
Job Overview
| Particulars | Details |
|---|---|
| Post Name | Customer Service Representative |
| Company | Binated |
| Location | Shillong, Meghalaya |
| Job Type | Full-time |
| Salary | From ₹1,75,000 per year |
| Shift | Night Shift |
| Work Mode | Work from Office |
| Benefit | Provident Fund |
Job Responsibilities
The selected candidate will be responsible for handling customer support operations and ensuring a positive customer experience.
- Assist customers and resolve queries through email, chat, and calls.
- Ensure customer satisfaction through prompt responses and issue resolution.
- Coordinate with internal teams for resolving customer-related issues.
- Complete assigned tasks daily and within required timelines.
- Respond to customer tickets, follow-ups, and support requests.
- Maintain professional communication with customers.
- Use MS Office tools for daily work-related activities.
- Monitor and manage customer interactions effectively.
Mandatory Requirements
- Must be willing to work in Night Shifts.
- Must be willing to work on a 5-day working schedule.
- Must be ready to work from the office.
- Strong command of grammatically correct written English.
- Knowledge of MS Office.
Required Soft Skills
- Excellent verbal and written communication skills.
- Strong prioritization and organizational abilities.
- Logical thinking and reasoning skills for issue resolution.
- Result-oriented approach towards achieving targets.
- Passion for customer service and customer experience enhancement.
- Punctual and responsible work attitude.
- Willingness to learn and grow professionally.
Salary and Benefits
| Component | Details |
|---|---|
| Annual Salary | From ₹1,75,000 per year |
| Benefit | Provident Fund |
Language Requirement
- English (Preferred)
Shift Requirement
- Night Shift (Preferred)
Work Location
Shillong, Meghalaya (In-person office-based role)
Application Questions
Applicants may be asked the following questions during the recruitment process:
- What is your current CTC?
- What is your salary expectation?
- How many years of experience do you have?
Frequently Asked Questions (FAQs)
What is the post available at Binated in Shillong?
The available position is Customer Service Representative.
Where is the job location for this recruitment?
The job location is Shillong, Meghalaya.
Is this a full-time job?
Yes, the position is offered on a full-time basis.
What is the salary offered for the Customer Service Representative role?
The pay is from ₹1,75,000 per year.
Does this job require working night shifts?
Yes, candidates should be willing to work night shifts.
Is the position work from home or office-based?
The role is office-based and requires working from the office.
What language skills are preferred for this position?
English language proficiency is preferred.
Are there any employee benefits provided?
Yes, Provident Fund benefits are mentioned.
What software knowledge is required for this role?
Candidates should be well versed in MS Office.
What are the main responsibilities of a Customer Service Representative at Binated?
The role includes handling customer queries, resolving issues, responding through email, chat, and calls, and coordinating with internal teams.
Related Resources and Internal Linking Opportunities
- Latest Meghalaya Government Jobs
- Private Sector Jobs in Meghalaya
- Latest Job Alerts and Recruitment Updates
- Central Government Jobs Across India
- Latest Banking Jobs and Recruitment Notifications
- Previous Year Question Papers for Competitive Exams
- General Knowledge Preparation Resources
- Current Affairs Updates for Job Aspirants
Important Notice
Candidates should carefully read the official recruitment notification before submitting an application. Vacancy details, eligibility criteria, examination dates, and other information may be revised by the recruiting authority without prior notice.
Candidates interested in Private Jobs or Government Jobs can make use of our Meghalaya PSC Exam 2026: Complete Guide to prepare. We also have our Complete Guide to State & Central Government Recruitment for those interested in Central and State exams.